# Serra Lexus Lansing - Detailed Adviser Profiles > Organization: Serra Lexus Lansing > Team Site: https://serralexuslansing.adviserly.com > Dealership Homepage: https://www.serralexuslansing.com/ Companion to [llms.txt](https://serralexuslansing.adviserly.com/llms.txt). Full per-adviser record: bio, title, department, ratings, lifetime and recent sold/serviced counts, languages, specialties, contact info, up to 5 recent review texts, and an optional joined date when available. Fields that are empty, null, or zero for a given adviser are intentionally omitted from that adviser's block — a sparse profile reflects missing source data, not a rendering bug. ## Advisers ### Aaron Becht - Profile: [https://serralexuslansing.adviserly.com/aaron-becht](https://serralexuslansing.adviserly.com/aaron-becht) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.8 stars (9 ratings, 6 reviews) - Lifetime vehicles sold: 40 - Recent vehicles sold: 12 - Sales specialties: STELVIO, TRAILBLAZER, X2, X3, X5 I'm a Client Advisor with five years of experience, based in Lansing. I've got a good reputation and I enjoy the work. I'm a graduate of Lansing Community College and I'm a big fan of the Detroit Lions. I've traveled all over volunteering with Habitat for Humanity builds. People often describe me as easygoing and transparent. I find it pretty simple to make new friends and build relationships. I'm passionate about helping people, and you can usually find me out on the disc golf course when I'm not at work. Recent reviews: - 2026-04-04 | 5.0/5 | Alan G. — Aaron was terrific to work with and didn't play games like many other BMW dealers do. He and the BMW Okemos team made it easy to do business with and even followed me home 1:20 minutes so i could grab the title on my trade in (I left it at home). 10 out of 10, great dealer. - 2026-01-14 | 5.0/5 | Marilyn M. — Aaron was incredibly knowledgeable and patient with my husband and I as we asked our questions about the car and guided us through the purchase. - 2026-03-24 | 5.0/5 | Adam L. — Aaron was great. A lot of car salesmen are pushy and Aaron was never like that. Patient and responsive. ### Alex Song - Profile: [https://serralexuslansing.adviserly.com/alex-song](https://serralexuslansing.adviserly.com/alex-song) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.9 stars (158 ratings, 110 reviews) - Lifetime vehicles sold: 420 - Recent vehicles sold: 20 - Sales specialties: ES, GX, NX, RX, TX - Call: 517-296-7913 Born in Des Moines, Iowa, and raised in Los Angeles and Seoul, Korea, I have recently returned to Michigan after working in Taiwan for the past decade designing/licensing Online Games. I am a part-time student in the Kinesiology Dept. at MSU; I enjoy being outdoors; playing/coaching team sports; fostering pets; and tinkering around with cars! Moreover, I enjoy helping and serving the people around me. I'm always trying to be better and help others in need. Recent reviews: - 2026-03-01 | 5.0/5 | Kye L. — Leasing another RZ from Alex Song at Serra Lexus of Lansing/Okemos was, once again, an outstanding experience. Alex consistently demonstrates a high level of professionalism, product knowledge, and transparency throughout the entire leasing process. From clearly explaining lease structures and options to ensuring the vehicle delivery was seamless and efficient, every step was handled with precision and care. What truly sets Alex apart is his commitment to long-term relationships rather than one-time transactions. He anticipates needs, communicates proactively, and ensures that every detail aligns with my expectations. That level of consistency and integrity is why I continue to return and why I consider myself a longtime, loyal customer. - 2026-03-17 | 5.0/5 | Perry M. — Alex met me at the door with a smile, he was very helpful start to finish, even spoke with the big guy about a better price not once or twice but three times he went to batt for me on what would work for me and my price point. Thanks Alex! - 2026-04-01 | 5.0/5 | Judith K. — We had an amazing experience. Everyone was very helpful and we felt like we got the better deal from Alex and Serra Lexus. Finance and Texh guys were very helpful and efficient. ### Caleb Bradley - Profile: [https://serralexuslansing.adviserly.com/caleb-bradley](https://serralexuslansing.adviserly.com/caleb-bradley) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.9 stars (133 ratings, 101 reviews) - Lifetime vehicles sold: 363 - Recent vehicles sold: 13 - Sales specialties: ES, GX, NX, RX, TX - Call: 5178532657 Hello, I’m Caleb Bradley! I graduated from Northwood University with a bachelors degree in Automotive Marketing and Management in 2024. Ever since I was a little boy, the automotive industry has held a special place in my heart. Cars have always been centric in my life! Meeting new people and hearing their exciting experiences is what exhilarates me the most about being a client advisor. I am here to serve and to deliver an unparalleled automotive experience! Look forward to meeting you soon! Recent reviews: - 2026-02-18 | 5.0/5 | Liza P. — Attention Ladies: I had never negotiated a car purchase on my own before. I felt trepidation about this approaching task. I did my research and I was impressed with a particular Lexus model. My friend and I made the journey to Serra Auto Campus. -So worth the drive! My apprehension melted away and was replaced by a comfortable feeling of confidence. My salesperson, Caleb, noted my prior research! He never spoke down to me or over my words and was extremely professional and well-informed about all of the vehicle’s details. -Just the type of respectful negotiation exchange everyone deserves, but which female purchasers may especially appreciate. The same experience was had when the tech specialist, Preston, who delivered my car (yes out-of-towners Serra provides that service!). Preston articulately and professionally described the car’s MANY features and controls and knowledgeably answered my questions with ease. Kudos to Serra Auto Campus for providing a uniquely pleasurable buying experience. Lexus is fortunate to be represented by your team. - 2026-03-05 | 5.0/5 | Daniel S. — We couldn't have asked for a better car-buying experience! Caleb is friendly, super accommodating, and genuinely knows his cars inside and out. Thank you for making it so enjoyable, Caleb! If you're looking for your next vehicle, do yourself a favor and give him a call. - 2026-03-21 | 5.0/5 | Melissa O. — Caleb was great to work with. He really listened to what I was looking for and provided me several vehicles to compare. He was friendly, professional and very knowledgeable about Lexus vehicles. Caleb has a customer fir life! ### Dimitri Shelton - Profile: [https://serralexuslansing.adviserly.com/dimitri-shelton](https://serralexuslansing.adviserly.com/dimitri-shelton) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.7 stars (41 ratings, 35 reviews) - Lifetime vehicles sold: 148 - Recent vehicles sold: 6 - Sales specialties: ES, GX, NX, RX, TX As a Client Advisor with a year in the industry, I'm passionate about helping people find the right vehicle. Born and raised in Lansing, Michigan, and currently working at Serra Auto Campus, I spent the last decade in Chicago, Illinois, with a couple of years in Peachtree City, Georgia. I'm a licensed leasing agent in Illinois. I'm a people person and genuinely enjoy building long-term relationships with clients, becoming their trusted resource for all their vehicle needs. I want to make the car buying experience enjoyable. Outside of work, my priorities are my family. My partner, Deanna, my two-year-old son, Gionni, and my four-year-old daughter, Georgia, keep me grounded. I'm also kept in check by my Golden Doodle, Peach, and Noir, the black cat. I'm a proud graduate of Holt High School and Columbia College Chicago. I'm a huge Detroit Lions and Detroit Pistons fan. I like to unwind with good wine, good conversation, and being outdoors, especially working on the lawn. I'm most proud of my children, Georgia and Gionni. Recent reviews: - 2026-03-07 | 5.0/5 | Rebecca K. — I had a great experience purchasing my used vehicle here. Dimitri was a fantastic salesman. He was very helpful, patient, and never pushy. This was actually the first vehicle I’ve purchased on my own without my husband, and both Dimitri and John made the process comfortable and stress-free. Justin in finance stayed late and wrapped up the paperwork for me so I could leave with my car that evening since I live an hour and a half away. I did have a small issue within the first 100 miles of driving the car, but they immediately took care of both me and my vehicle without hesitation. That level of service really meant a lot and showed they stand behind what they sell. I truly appreciated the honesty, professionalism, and support throughout the process. I would definitely recommend working with Dimitri and the team if you’re looking for a vehicle! Coming to Serra Lexus was worth the drive and I plan on coming back here for all my car purchasing needs. - 2026-03-14 | 5.0/5 | Amber B. — Dimitri was amazing to work with. He helped us find the exact car we were looking for and was very communicative throughout the entire process, making sure we had all the information about the vehicle. He was personable, kind, and made the experience feel easy and comfortable. When we called, he was able to get us in the car the same day, and we ended up purchasing the vehicle he helped us with. Dimitri was a fantastic salesperson, and we would absolutely buy a car from him again. He truly set the bar very high for any future car-buying experiences. Dimitri made the entire process smooth and enjoyable, and we know not everyone provides that level of service. - 2025-11-16 | 5.0/5 | Kaitlyn H. — Dimitri was amazing! He totally understood what I was looking for, and the price range I wanted to stay inside of, even bending to get me the best price possible. I came in knowing what I wanted to look at, and Dimitri made getting it home possible, a smooth transaction that didn’t take hours upon hours. The best!!! He knows his stuff and also appreciates a great car :) So trustworthy and genuine. A few months of having the car now, and it was the best decision could have made. Beyond pleased. ### Matt Stephens - Profile: [https://serralexuslansing.adviserly.com/matt-stephens](https://serralexuslansing.adviserly.com/matt-stephens) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.8 stars (158 ratings, 116 reviews) - Lifetime vehicles sold: 389 - Recent vehicles sold: 7 - Sales specialties: ES, NX, RX, RX 350, TX - Call: (517) 296-7915 Matt Stephens here, and I joined the auto industry in 2016, but new to the Serra Auto Campus team (March 2023). I look forward to establishing excellent working relationships with my team and customers, using my knowledge, experience, and down-to-earth personality. Guests love that I am easy to talk to, listen attentively, respect their time, and am 100% transparent regarding their auto needs. I love when someone finishes the buying process and says, "You know what - that was the best experience I've ever had buying a car." In addition to being a good listener and problem-solver, I'm a college graduate, earning my bachelor's degree at the U of M and my Juris Doctorate from MSU. In my free time, my interests are playing euchre with friends and fishing when the weather isn't too bad - steelhead and walleye are my favorites. Spending time with my amazing wife and incredible daughters always comes first. Every other Sunday, my wife and I help our friends from the Marine Corps League with their breakfast at the VFW because I like to cook and am pretty decent at meal prep. Overall, I'm easygoing and thrive on providing the best customer experience! Recent reviews: - 2026-04-16 | 5.0/5 | Nicholas C. — I had an honestly excellent experience working with Matt. Buying a car can feel overwhelming, but he made the entire process smooth, transparent, and actually enjoyable. From the start, he really listened to what I was looking for and didn’t try to push me into something that didn’t fit. He was knowledgeable about every detail, answered all my questions without any pressure   Communication was clear, timely, and straightforward the whole way through. By the time I drove off the lot, I felt like I got exactly what I wanted at a fair deal, with zero stress. If you’re looking for someone who knows their stuff, respects your time, and genuinely cares about the customer experience, I highly recommend working with Matt Stephen. I’d absolutely go back to him again. - 2025-12-27 | 5.0/5 | Allan B. — My experience with Watt was amazing; which I why I’m a returning customer of his. From the moment of interest Matt’s presence makes purchasing a car much easier. 1: once he learns what you’re looking for he provide pictures and narrated videos. 2: Matt then connects the customer with the physical vehicle; so they can see it, touch it, and smell it. 3: he then supports the customer through the financing process if they need it. Overall Matt is a hands on type salesman; which is why I will always recommend and return to him. - 2025-12-13 | 5.0/5 | Steven B. — Matt is an excellent representative of Serra Lexus. He is a real car enthusiast. I truly enjoy talking to him about cars and fishing! He is diligent and takes care of every detail. He is excellent at communicating in a timely manner. This is the 3rd car I have bought with Matt. A true asset to your dealership. ### Matt Tenfelde - Profile: [https://serralexuslansing.adviserly.com/matt-tenfelde](https://serralexuslansing.adviserly.com/matt-tenfelde) - Department: Sales (Sales) - Title: Client Advisor - Rating: 5.0 stars (11 ratings, 9 reviews) - Lifetime vehicles sold: 27 - Recent vehicles sold: 7 - Sales specialties: ES, NX, RX, RX 350, TX Prior to joining the Serra Auto Campus as a Client Advisor, I spent over 15 years in Sales with Automotive Suppliers. Additionally I have been privileged to positively impact people's lives as a Licensed Realtor. I find true fulfillment in exceeding expectations and bring a strong work ethic to every interaction, always focusing on customer satisfaction. I'm a good listener, very personable, and pride myself on reliable and thorough communication. Outside of work, I love spending time with my family. My wife is a Pediatric Orthopedic Surgeon and a proud Michigan State University graduate and we have 2 children. Our daughter graduated from Georgetown University where she was on the rowing team all 4 years and will be heading to Law School. Our son will soon graduate from Michigan State University with a degree in Mechanical Engineering and Physics with his sights on the Aerospace Industry. We love to travel and have had truly memorable experiences in the Dominican Republic, Jamaica, and Mexico. My passions also include sports - I'm a University of Louisville alum and a fan of Detroit sports teams, especially the Lions. When time permits, I love to hit the golf course especially now that my son has been bitten by the golf bug. I've also held both a Michigan Builders License and a Real Estate License, and have been fortunate to be recognized for various accomplishments in my career like Salesman of the Year and ranking in the National Top 20%. The thing that truly drives me however is the Customer Experience. I find joy in helping people achieve their goals, whether it’s finding the right vehicle or helping someone realize their homeownership dreams. Whether you are looking to purchase new, purchase pre-owned, or lease, please stop in the dealership. I look forward to getting to know you and provide a wonderful experience in satisfying your automotive needs. Recent reviews: - 2026-01-04 | 5.0/5 | Peng-Fei F. — It was an absolute pleasure to work with Matt. He was consistently kind, responsible, and respectful, and he regularly checked in to ask what he could do better to support me throughout the process. Matt took the time to thoroughly explain every detail of the vehicle and its technology, which clearly reflects his genuine passion for what he does. He made many calls to ensure I understood all possible options and felt confident in my decision, which ultimately led me to purchase my car. Working with Matt was truly a positive experience, and I greatly appreciated his dedication and professionalism. I will absolutely refer him to my circle of friends and family if anyone is looking for a new car. Thank you so much Matt! - 2026-02-06 | 5.0/5 | Natajsia G. — Matt was great! He helped me stay right around my budget, he wasn't pushy at all and made what was originally a stressful car shopping experience, very smooth. He was very personable and answered all of my questions even after purchasing the car. I have given his information to my relatives and cannot recommend him enough. He was the exact person I needed to work with when shopping around at Serra Lexus Lansing. I'm very pleased and very grateful for Matt for working with me and getting me in my new Lexus vehicle. - 2026-03-04 | 5.0/5 | Jonathan M. — He exercised a level of patience kindness and decorum that I don't normally experience with automotive dealerships. I was just looking to sell my car initially and even though I wasn't planning on financing, I was still able to purchase a car with Matt's help. He was utterly brilliant. ### Nick Parks - Profile: [https://serralexuslansing.adviserly.com/nick-parks](https://serralexuslansing.adviserly.com/nick-parks) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.9 stars (318 ratings, 235 reviews) - Lifetime vehicles sold: 847 - Recent vehicles sold: 11 - Sales specialties: ES, GX, NX, RX, TX Nick Parks here, a Client Advisor with the Serra Auto Campus team. I grew up in Nashville, Michigan, and studied at Maple Valley High School and Michigan State University. My favorite pastime activities are golfing, watch collecting, stock trading, traveling, and spending time with my dog, Zora. Some of my skills include positive energy, excellent communication, and transparency. I’m Lexus certified and bring four years of automotive experience to the dealership, having joined the team in May 2018. Putting clients in the car of their dreams is my top priority, and it’s what I’m known for amongst colleagues and customers. So please stop by the dealership today and allow me to go above and beyond to get you into your next vehicle! Recent reviews: - 2026-04-02 | 5.0/5 | Allyson R. — My experience with Nick was so great! I had a bad taste in my mouth from a previous Lexus dealer, so he was a breath of fresh air. He was willing to work with us to really make sure we got exactly what we needed at the price that we wanted. I highly recommend asking to work with him! - 2026-04-01 | 5.0/5 | Brittany N. — Been a loyal customer for about 10 years!! One of the greatest salesmen there is. Nick will do everything he can to make you happy and satisfied with your purchase! It’s always a pleasure buying a car from Nick! - 2026-02-25 | 5.0/5 | Takumi M. — Nick is very professional, and he provided an excellent service! My purchase experience was very smooth, and I am satisfied 100%. I would recommend Nick to everyone who wants to purchase any of Lexus vehicles. ### Noel Johnson - Profile: [https://serralexuslansing.adviserly.com/noel-johnson](https://serralexuslansing.adviserly.com/noel-johnson) - Department: Sales (Sales) - Title: Client Advisor - Call: 5178532665 I entered the automotive industry after more than 20 years in leadership and luxury hospitality, where I learned that exceptional service is never accidental, it’s intentional. I set myself apart by combining a high-performance sales mindset with a genuine commitment to people. For me, this isn’t about selling a car. It’s about understanding your goals, respecting your time, and creating an experience that feels seamless from start to finish. I believe in clear communication, transparency, and building long-term relationships, not one-time transactions. When you work with me, you can expect professionalism, energy, and a first-class experience every step of the way. ### Ron Dodd - Profile: [https://serralexuslansing.adviserly.com/ron-dodd](https://serralexuslansing.adviserly.com/ron-dodd) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.9 stars (311 ratings, 226 reviews) - Lifetime vehicles sold: 779 - Recent vehicles sold: 13 - Sales specialties: ES, GX, NX, RX, TX - Call: 5172967918 Hi! Ron Dodd here, a Lexus-certified sales consultant who is ready to help you find the perfect vehicle. I joined the auto industry in 2017 and became a part of the Serra Auto Campus dealership in July 2019. My colleagues know me as someone who is friendly, helpful, and loves to hear a good joke. As a true people person, you can find me willing to talk to anyone; my passion is to ensure my customers' needs and wants are always taken care of with high-quality service. Outside work, I'm all about family time, playing soccer, basketball, and cornholes, or taking up card games with friends. Years ago, boxing was a sport I enjoyed, especially the workout. Sports and cars are always attention-grabbers, so I'm a fan of both. However, I have the most amazing and funny children with great personalities, and it's safe to say I'm their biggest fan! Please enjoy your time on the website. When you're ready to work with a laid-back, easy-going person who listens and strives to help you find a vehicle that suits you best, stop by the dealership and ask for Ron Dodd! Recent reviews: - 2026-03-05 | 5.0/5 | Margaret S. — We had a wonderful experience with Ron! He is a very knowledgable individual in his profession. He is a very personable, kind sales person. He genuinely cares about his customers and establishes a nice repore with them. What I loved about him is that he was not pushy trying to make a sale. He took his time with us even though he was juggling several customers. Would I recommend him to a friend or family member, YOU BET I WOULD! It was a pleasure working with him. - 2026-03-03 | 5.0/5 | Cindy C. — Ron was professional and relatable, he gave his attention to what I was sharing and questions I was asking. Ron was patient as he rode with me on three test drives of different vehicles. Then kept me informed of what the steps were to purchasing my new 2026 Lexus RX350. It is beautiful, smooth riding and quiet. This is my first Lexus and will be the car I enjoy for years to come. - 2026-03-05 | 5.0/5 | Jeffrey N. — Ron is awesome! Friendly, professional, accommodating, Ron is the ultimate professional. Always makes himself available to help, and with a big smile. He is our go to guy ### Spencer Hart - Profile: [https://serralexuslansing.adviserly.com/spencer hart](https://serralexuslansing.adviserly.com/spencer hart) - Department: Sales (Sales) - Title: Client Advisor - Rating: 4.9 stars (85 ratings, 69 reviews) - Lifetime vehicles sold: 298 - Recent vehicles sold: 13 - Sales specialties: ES, GX, NX, RX, TX Hello, my name is Spencer. I'm a Client Advisor at Serra Auto Campus. I'm new to the team and excited to be a part of it! My focus is on making the car-buying experience straightforward and enjoyable. I love helping clients find the perfect vehicle to fit their needs and showing them how easy the process can be. Outside of work, I enjoy playing basketball when it's warm, snowboarding when it's cold, and spending time with my family. I'm passionate about providing top-notch customer service and ensuring every customer drives away happy. Recent reviews: - 2026-04-02 | 5.0/5 | Neal R. — Working with Spencer and the Serra Lexus dealership was one of my best car buying experiences in quite some time. I found Spencer very courteous, knowledgeable and easy to work with. I would highly recommend him to friends and family. - 2026-03-05 | 5.0/5 | Michael M. — Spencer was excellent. 1) Waited after hours to help complete the deal 2) Helped handle my lease return even though it was a different brand 3) Didn't try to dissuade me from buying an electric car! - 2026-03-24 | 5.0/5 | Kenneth B. — I’m a fussy person who likes things expedited. Spencer did just that for my wife and I both bought cars from him on the same day. We’re out of there in 45 minutes. Excellent. ### Tyrone Ramsey III - Profile: [https://serralexuslansing.adviserly.com/tyrone-ramsey-iii](https://serralexuslansing.adviserly.com/tyrone-ramsey-iii) - Department: Sales (Finance) - Title: Finance Manager - Call: 5178532663 I was born and raised in the picturesque city of Birmingham, Michigan, and my academic journey was marked by a thirst for knowledge. Armed with a backpack and a heart full of wanderlust, it led me from the bustling cities of Metro Detroit to the Nation's capital itself, Washington D.C., where I played Collegiate D1 football and studied. Eventually, I received my Master's of Business in Finance and Global Supply Chain Management. Moving forward, each adventure created a new chapter in my story. I began my career as an operational leader with Amazon, helping one of history's largest and fastest-growing companies pave a new route for operation facilities around the Midwest. I excelled in driving processes, deep-diving metrics, and leading large groups of people with the same fervor that others reserved for their favorite hobbies. However, life isn't all sunshine and rainbows. I faced my share of challenges. Whether it was a torn hip playing football, overcoming a fear of public speaking, or navigating the labyrinth of adulthood, I emerged stronger. My resilience became a beacon for others, inspiring friends, family, and strangers alike. And so, dear reader, we arrive at the present moment. Currently, I continue to chase dreams as I aspire to be the BEST Finance Manager in the country, fueled by nothing but passion and purpose. My legacy is not etched in stone but woven into the fabric of lives touched by my kindness, creativity, and unwavering spirit ... not to mention a great smile! May the next chapters of my biography be filled with accomplishments, laughter, love, and countless adventures yet to unfold! ### Jeffrey Born - Profile: [https://serralexuslansing.adviserly.com/jeffrey-born](https://serralexuslansing.adviserly.com/jeffrey-born) - Department: Service (Service) - Title: Service Advisor - Rating: 4.8 stars (441 ratings, 286 reviews) - Lifetime vehicles serviced: 3456 - Recent vehicles serviced: 175 - Call: 517-296-7919 As a Service Advisor at Serra Auto Campus, I am dedicated to providing exceptional customer service while assisting you with your vehicle maintenance and repair needs. With a focus on clear communication and attention to detail, I strive to create a seamless and informative experience for every customer. I am always available to answer your questions, schedule appointments, and ensure that your vehicle receives the highest level of care. Recent reviews: - 2026-04-18 | 5.0/5 | Lisa H. — Jeff is an outstanding service advisor who is always pleasant to work with. I left my vehicle in the dealership parking lot without a scheduled service appointment after the battery had to be jumped for the third time in less than a year, and with just 14,000 miles on it. Jeff called me the next day informing me that Lexus had checked my car out and replaced my sick battery. After replacing the battery, Jeff explained to me how the many advanced features in my vehicle tax the battery, and gave me multiple tips on how to protect and extend the life of my new battery, including using a battery tender when my vehicle will be sitting in my garage for long periods. I appreciated Jeff’s quick response to my problem battery, as well as his tips to help care for my battery and prevent future issues. I can now say that I feel comfortable enough to take AAA off of speed dial. Thank you to Jeff and to Lexus of Lansing for their outstanding service. - 2026-04-17 | 5.0/5 | Myron C. — Jeffrey is always courteous helpful, and knowledgeable. I feel like I'm in good hands when he greets me when I drive in. - 2026-04-17 | 5.0/5 | Karen M. — Jeffrey spends the extra time with clients and is an excellent communicator ### Kristopher Putman - Profile: [https://serralexuslansing.adviserly.com/kristopher-putnam](https://serralexuslansing.adviserly.com/kristopher-putnam) - Department: Service (Service) - Title: Service Advisor - Rating: 4.8 stars (189 ratings, 115 reviews) - Lifetime vehicles serviced: 1855 - Recent vehicles serviced: 174 - Call: 517-296-7920 Hi, I'm a Service Advisor with over 10 years of experience in the service industry, most recently at Serra Auto Campus. I'm originally from Lansing, and when I'm not at work, you'll find me spending time with my two daughters or enjoying my other passions. I'm a proud graduate of Everett High School and have a love for Harley-Davidsons. Recent reviews: - 2026-04-22 | 5.0/5 | Anthony C. — I've had the pleasure of working with Kris numerous times now. Kris has always been extremely professional, helpful and kind. I always have left satisfied and happy. His team has also been helpful and his support from management has been great as well. He is a big part of the reason why I continue to bring my vehicles to Serra for service! Thank you Kris! - 2026-04-14 | 5.0/5 | Sue S. — Kris was helpful, did not try to upsell me and showed me that I will be needing tires and brakes in the near future. - 2026-04-13 | 5.0/5 | Dale B. — Very good. Work is timely. Discussed results and he pointed out a potential problem for future repair ### Matthew King - Profile: [https://serralexuslansing.adviserly.com/matthew-king-reid](https://serralexuslansing.adviserly.com/matthew-king-reid) - Department: Service (Service) - Title: Service Advisor - Rating: 4.9 stars (141 ratings, 103 reviews) - Lifetime vehicles serviced: 1121 - Recent vehicles serviced: 195 - Call: 517.296.7921 I'm a Service Advisor with 12 years of experience, originally from Michigan. I'm a hands-on type of person; I studied at Universal Technical Institute and am passionate about everything automotive. I pride myself on providing guests with the best possible experience, and I pay close attention to detail. I attended Cumberland County High School in Tennessee where I spent most of my years. I am honored to be apart of you service journey here at Serra Lexus. Recent reviews: - 2026-04-02 | 5.0/5 | Lisa H. — Great service is hard to come by these days but Matt and Mike absolutely delivered. They have my complete trust. It's very clear they take pride in their work and truly value their customers. I highly recommend them. As they say "Sales sells the first car , but Service sells the second (or third) one. I truly believe it is the service dept that builds loyalty and repeat business. I also want to give 5 Stars to Calen, my mechanic, who went over and above to find the problem. Awesome job everyone. - 2026-04-05 | 5.0/5 | Desnal V. — Mathew was great ! He had my car ready before I was ready to pick ir up! - 2026-04-11 | 5.0/5 | Diana C. — I get the best service and help taking care of my car. ### Anthony Teets - Profile: [https://serralexuslansing.adviserly.com/anthony-teets](https://serralexuslansing.adviserly.com/anthony-teets) - Department: Plus (Management) - Title: Service Director - Lifetime vehicles serviced: 313 - Recent vehicles serviced: 2 - Call: (517) 853-2643 Welcome to the Serra Auto Campus! I have the pleasure of working with and leading a fantastic group of Service and Parts professionals! We aim to provide a great experience to all of our guests and ensure we meet all of your Luxury vehicle needs. I am proud to be able to serve the greater Lansing community, but we don't stop there -- we aim to be the leaders and your go-to for Luxury vehicle service or parts across the entire state of Michigan! Originally from Waterford, MI, I have lived in the Lansing area since 2011. I started in the automotive industry when I was just 16 years old, mainly to put gas in my car. What began as a part-time job has turned into my passion and a career. I attended the University of Northwestern Ohio for Automotive Technology and spent the beginning of my career as a Service Technician. Outside of work, I love to spend time with my wife, Jessica, and our son, Brodyn. I am a huge sports fan--specifically the Detroit Lions, the Detroit Tigers, and the Michigan Wolverines (though the last does not win me any popularity contests here in the East Lansing area). Thank you for visiting our website! I look forward to meeting you at our Luxury Campus here in Okemos! ### Brittney Hatfield - Profile: [https://serralexuslansing.adviserly.com/brittney-hatfield](https://serralexuslansing.adviserly.com/brittney-hatfield) - Department: Plus (Guest Services) - Title: Guest Services Agent - Call: 517.853.2649 I am a Guest Services Agent at Serra Auto Campus, where I enjoy creating a welcoming and stress-free experience for every guest. I help customers schedule service appointments, coordinate vehicle maintenance and repairs, and answer questions with care and efficiency. I take pride in clear communication, attention to detail, and making sure each guest feels valued and supported throughout their visit. ### Chris Cooper - Profile: [https://serralexuslansing.adviserly.com/chris-cooper](https://serralexuslansing.adviserly.com/chris-cooper) - Department: Plus (Parts) - Title: Parts Advisor Chris Cooper here, and I'm a parts advisor who loves working with the Serra team. I'm from Okemos, Michigan, and a graduate of Okemos High School. My free time is spent playing golf, fishing, being around family and friends, or catching up on rest and other hobbies and interests. Since joining the team here at Serra Auto Campus, I've learned more about the business and established fantastic friendships with clients and coworkers. Helping customers improve their vehicles is what I do best. You can rely on me to listen to your needs, take the time to understand the situation, and determine what parts are necessary to fix the issue. I'm always upfront and honest; communication is crucial, and I'm an excellent communicator. ### Chris Shade - Profile: [https://serralexuslansing.adviserly.com/chris-shade](https://serralexuslansing.adviserly.com/chris-shade) - Department: Plus (Management) - Title: Dealer Partner Welcome! As our dealership's Dealer Partner, I'd like to personally welcome you to our establishment! I'm so proud to lead a team of dedicated professionals working hard to ensure you have a great experience with us. I’ve been in the automotive business for 25 years. I started my automotive career on the sales floor and grew personally and professionally from there !! Today, I am passionate about mentoring others to create high-performance teams. I take customer satisfaction very seriously and it is a part of our DNA here at the Auto Campus . The Serra Auto Campus is one of the most unique dealership sites in the country with BMW, MERCEDES BENZ, PORSCHE and LEXUS all placed together in one convenient location. Originally from Youngstown, Ohio, I graduated from Eisenhower High School and attended Michigan State University. "GO GREEN !!" I am married and have two children , one boy and one girl , who both attend Romeo High School. I personally enjoy collecting music and playing sports !! I am always in motion and doing something !! Thanks for visiting our website and we welcome you to visit our beautiful campus here in Okemos . I look forward to hopefully meeting you at some point as we assist you with ALL of your automotive needs. ### Cooper Crowe - Profile: [https://serralexuslansing.adviserly.com/cooper-crowe](https://serralexuslansing.adviserly.com/cooper-crowe) - Department: Plus (Operations) - Title: Delivery Specialist - Call: 5172967917 Hi, I'm a Delivery Specialist at Serra Auto Campus. I've been in the automotive industry for four years, originally from Howell, Michigan. I'm easygoing and enjoy getting to know people. My goal is to make sure you're completely comfortable with your new vehicle – I'll take the time to explain everything thoroughly. Outside of work, I love fishing, backpacking, and hiking. I'm also a big fan of motorsports, music, and chatting about those topics. ### Corinda Wilson - Profile: [https://serralexuslansing.adviserly.com/corinda-wilson](https://serralexuslansing.adviserly.com/corinda-wilson) - Department: Plus (Guest Services) - Title: Guest Services Agent - Call: 517.853.2651 Hi, I’m Cori! If you’ve ever called Serra Auto Campus, there’s a good chance we’ve already spoken—I’m one of the first friendly voices you’ll hear on the phone when you call! I’m passionate about making your service experience smooth, stress-free, and maybe even a little fun. Taking care of your vehicle shouldn’t be a hassle, and I’m here to help make it as easy as possible. I have been a Michigander my whole life, and moved from Grand Rapids to Lansing six years ago. Outside of work, I enjoy camping, watching hockey and football, going to concerts, and spending time outdoors with my family. Thank you for choosing Serra Auto Campus to care for you and all of your automotive service needs! I’m so glad you’re here! ### Jennifer Taber - Profile: [https://serralexuslansing.adviserly.com/jennifer-taber](https://serralexuslansing.adviserly.com/jennifer-taber) - Department: Plus (Guest Services) - Title: Guest Services Agent - Call: 517.853.2632 Hi, I'm a Business Development Center Agent at Serra Auto Campus in Lansing, MI. I've been here for two and a half years, and I'm known for going the extra mile for my customers – many ask for me by name. I'm a friendly, down-to-earth person who's passionate about providing excellent service. I have four daughters (three grown with families of their own, giving me six wonderful grandkids, plus my youngest whom I've adopted!), and we're a close-knit bunch. We love spending time at our cabin. When I'm not working or with my family, you can find me hunting for Petoskey stones. I've also been lucky enough to travel extensively, including two trips to Hawaii and most of the other states. I've received an Above and Beyond certificate for my customer service, and I believe in making sure every customer gets exactly what they need. I'm pretty easygoing – no drama, just good service with a sunny attitude. ### Jeremie Ferris - Profile: [https://serralexuslansing.adviserly.com/jeremie-ferris](https://serralexuslansing.adviserly.com/jeremie-ferris) - Department: Plus (Management) - Title: Parts Manager Hi, my name is Jeremie Ferris. I have been with Serra Auto Campus since October 2018. I am learning my way around these brands and would be happy to assist you in any way possible. You can depend on me to get you in-and-out with the right parts while providing great customer service! ### John Krzanowski - Profile: [https://serralexuslansing.adviserly.com/john-krzanowski](https://serralexuslansing.adviserly.com/john-krzanowski) - Department: Plus (Management) - Title: Sales Manager - Lifetime vehicles sold: 162 - Sales specialties: 330XI, 530XI, X3 XDR30I, X5 XDR40I, X7 XDR40I - Call: (517) 853-2612 Working for Serra Auto Campus has been a great experience. I love meeting new people and building great working relationships. I joined the automotive industry in 2015 and have built a reputation for treating customers with the utmost level of care and compassion. My job is to make customers feel comfortable and at ease, knowing they are getting the best deal on the car of their choice. I provide customers with a great experience and exceed their expectations. When I'm not working hard at the dealership, I love to spend my free time off-roading, fly fishing, boating, and doing other activities in the Northern Michigan outdoors. I'm so happy to be engaged to be married to my beloved fiancé, Katie. I also enjoy spending time with my golden retriever, Cal, and watching MSU football. ### Justin Sklar - Profile: [https://serralexuslansing.adviserly.com/justin-sklar](https://serralexuslansing.adviserly.com/justin-sklar) - Department: Plus (Finance) - Title: Finance Manager ### Kirsten Putman - Profile: [https://serralexuslansing.adviserly.com/kirsten-putnam](https://serralexuslansing.adviserly.com/kirsten-putnam) - Department: Plus (Operations) - Title: Delivery Specialist Hi, I'm a Delivery Specialist at Serra Auto Campus in Lansing. I was born and raised in here in Lansing, and graduated from DeWitt High School. I’ve done All-star cheer since I was 7. I'm passionate about helping you understand and use all the features of your new car. I have great people skills and enjoy interacting with customers. Outside of work, I like hanging out with friends and enjoying nature. ### Lizzie McCullem - Profile: [https://serralexuslansing.adviserly.com/lizzie-mccullem](https://serralexuslansing.adviserly.com/lizzie-mccullem) - Department: Plus (Guest Services) - Title: Guest Services Manager - Call: 517.853.2650 I manage the Business Development Center (BDC), and my team and I are often the first point of contact when you call. We’re here to assist with all of your service needs and to make your experience as smooth and stress-free as possible. I’m proud to manage dedicated teammates who genuinely enjoy helping our guests. From scheduling service appointments to coordinating vehicle pick-up, loaner vehicles, or our luxury shuttle service, we help keep everything moving so you don’t have to worry. Our focus is on clear communication, convenience, and exceptional care for both you and your vehicle. From the first call to getting you back on the road, our goal is to provide a seamless experience you can trust. ### Louie Richards - Profile: [https://serralexuslansing.adviserly.com/louie-richards](https://serralexuslansing.adviserly.com/louie-richards) - Department: Plus (Finance) - Title: Finance Manager - Call: 517.853.2606 I'm a Financial Services Manager with 29 years of experience. I've been fortunate to build a successful career I truly enjoy, combining a strong work ethic with a collaborative approach to leadership. My certifications include AFIP, Master Certified Finance Manager, and Master Certified Sales Manager. My education is as diverse as it is extensive, most of which I obtained outside of the confines of an academic curriculum. Married for 15 years with four children (ages 33, down to 16), I value loyalty, honesty, and transparency in all my dealings. My management style is consultative and I enjoy engaging with people from all backgrounds – I enjoy discussing anything and everything. Outside of work, I enjoy spending time with family, golf, bowling, boating and travelling. ### Mike Bedard - Profile: [https://serralexuslansing.adviserly.com/mike-bedard](https://serralexuslansing.adviserly.com/mike-bedard) - Department: Plus (Management) - Title: Service Manager - Lifetime vehicles serviced: 278 - Recent vehicles serviced: 29 My name is Mike Bedard, and I am the parts manager here at the dealership. I have been at Serra Auto Campus since 2007, and I am certified in all three brands. I graduated from Universal Technical Institute for Automotive Technology, where I had extensive training. Some of my skills include my ability to tear down, repair, and diagnose mechanical engines. Please don’t hesitate to reach out to me with your parts questions, as I am always happy to assist you! ### Preston Sheehe - Profile: [https://serralexuslansing.adviserly.com/preston-sheehe](https://serralexuslansing.adviserly.com/preston-sheehe) - Department: Plus (Operations) - Title: Delivery Specialist - Call: 5172967917 ### Rich Kamm - Profile: [https://serralexuslansing.adviserly.com/rich-kamm](https://serralexuslansing.adviserly.com/rich-kamm) - Department: Plus (Management) - Title: Sales Manager - Call: (517) 296-7911 I have the honor of leading our Serra Lexus Lansing Sales team. It feels great to help deliver exceptional experiences to our guests. Two of my role's best aspects are working for the top luxury brand and having the honor to serve the greater Lansing area community. Joining the automotive industry over 17 years has been a blessing. I was born and raised in Michigan and am an alumnus of Northwood University. When it comes to my free time, I love being around my wife and two younger children, creating new memories. I look forward to serving all our guests and employees, so please reach out today with any questions or concerns. At this Serra dealership, we always aim to please! ### Tucker Smith - Profile: [https://serralexuslansing.adviserly.com/tucker-smith](https://serralexuslansing.adviserly.com/tucker-smith) - Department: Plus (Parts) - Title: Parts Advisor Hello, everyone! I’m Tucker Smith, a parts advisor for Serra Auto Campus. Welcome to the website. I joined the auto world in 2012 and have built a good reputation among colleagues and customers. My priority is getting the right part for your vehicle without wasting time. You can rely on me for transparency, knowledge, and a fast and friendly process. Throughout my career, I’ve earned different accomplishments, such as the Shrink Buster Award and the Extra Mile Award, for going above and beyond. Outside the dealership, my free time is spent with family and friends or doing fun activities like golf, fishing, and Frisbee golf.