About Erin
I am a Service Advisor at Serra Auto Campus with six years of professional automotive experience, specializing as an Audi brand expert and General Motors customer service representative. I balance my career with the joys of raising my daughter and two sons. In my work, I am committed to cultivating an atmosphere where guests feel valued and heard. I pride myself on being reliable, attentive, and approachable. Outside of the dealership, I enjoy staying active through swimming and fishing. I am also an avid baker and cook who enjoys the challenge of strategic couponing to provide for my family.
Customer rating
4.7 / 5 based on 70 ratings (49 written reviews)
Recent reviews
Great, just relaxed during appointment because knew car in good hands.
— Gayle N. ,
Erin was incredibly helpful and kept me updated on the status of my car repairs. The entire staff at Lexus offers top notch service.
— John F. ,
I had a wonderful experience working with Erin, my service advisor at Serra Lexus of Lansing. She was extremely helpful, thorough, and knowledgeable in throughout the entire process. Erin took the time to understand what was wrong with my vehicle and worked diligently to help get the issue resolved. I truly appreciated her communication, professionalism, and willingness to make sure everything was taken care of properly. I would definitely work with Erin again and highly recommend her to anyone looking for a knowledgeable and trustworthy service advisor. Thank you, Erin, for making what could have been a stressful experience so much easier!
— Jennifer N. ,
She was awesome. Very knowledgeable, helpful, and a joy to work with.
— Matthew P. ,
Erin was so highly competent and efficient—she quickly understood all about the challenges my car was presenting, and she knew the solutions! She is efficient, kind, and engaging. She educated me about several possibilities, and supported me in making the best option. I am not a “car person” and she tailored her interactions to my level. She rocks🪨.
— Jacque M. ,
Erin kept me informed about my vehicle
— Belinda E. ,
In in time and out in good order. Thanks.
— James W. ,
Erin went above and beyond to help. I greatly appreciate her responsiveness and attention to detail.
— Laura F. ,
I always have an amazing experience. Erin was great!
— Kendall D. ,
Friendl and professional.
— Patrick H. ,