About Erin
I am a Service Advisor at Serra Auto Campus with six years of professional automotive experience, specializing as an Audi brand expert and General Motors customer service representative. I balance my career with the joys of raising my daughter and two sons. In my work, I am committed to cultivating an atmosphere where guests feel valued and heard. I pride myself on being reliable, attentive, and approachable. Outside of the dealership, I enjoy staying active through swimming and fishing. I am also an avid baker and cook who enjoys the challenge of strategic couponing to provide for my family.
Customer rating
4.5 / 5 based on 11 ratings (7 written reviews)
Recent reviews
Appreciate her kindness.
— Steve F. ,
Wonderful, very helpful and very knowledgeable
— Lisa B. ,
Erin was great, but I still have an undelivered product from a previous visit. I am sure this falls on another member though.
— Miguel S. ,
Very disappointed when service was finished and told I'm all set I opened door and found grease on door arm and on the drivers seat. Erin did get someone to come out the clean both areas up. However I don't see how this could happen, especially at a reputable dealership. I might not be surprised if I had taken my Lexus to an instant Oil change (even though I've never happened anywhere where in the past). I would think it would have been cleaned up before bringing the car out by whoever serviced it or by the service manager. No, embarrassing for me to have to go back in and bring this to their attention. Very disappointing, unprofessional. Service manager did call and apologized with his explanation that Erin is new. However I'm sure it was Erin that did this. It's a failure by your service department. I suggest you have a person designated simply to check the interior of the automobile after servicing it.
— Gary D. ,
Erin did a great job.Understood what my car needed, was quick to see that service was performed and had me in and out of the shop in an hour. Thanks Erin!
— William F. ,
Five star
— Eric D. ,
Friendly, great communication and fast service. Will be back again.
— Patrick H. ,